Customer satisfaction and service quality have become far more important for the public sector in recent years. Governments have recognized the need to better cater to the aspirations and needs of their citizens on an operational level. This need has led to an increase in the desire to collect feedback on the customer service experience, so that public services can be steered toward a more service-oriented approach.
HappyOrNot provides public sector organizations with a turnkey solution for customer satisfaction monitoring to improve operational performance. HappyOrNot’s reporting allows public sector organizations to better understand when and why service gaps develop in order to improve customer satisfaction levels.
This creates a better experience for the customer and also the effect of increasing staff morale by offering an opportunity to constantly improve performance and to get daily feedback on job performance.
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