Elkjøp is one of the leading international electronics retail chains with operations in Norway, Sweden, Finland, Denmark, Czech Republic, and Slovakia. The goal is to provide its customers with good value for their money, as well as an easy and pleasant shopping experience, and the vision is to be Earth’s most customer-oriented retail chain.
In May 2013, the Award Winning HappyOrNot service was launched in most Elkjøp and Elkjøp concern stores across 6 European countries in order to monitor, report, and improve customer service satisfaction during every hour of operations.
“We hope that as many of our customers as possible will take a moment to tell us how good the service was that we provided when they were visiting us. That way, we will become even better and make our customers even more satisfied,” says CEO of Elkjøp Norway, Andreas Niss. HappyOrNot helps us to create more satisfied customers, uplift the team spirit and make daily work more fun.
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