PRLOG Article: DocMorris pharmacy rolls out HappyOrNot® customer satisfaction monitoring service in Sweden
PRLog (Press Release) – Nov. 14, 2012 – DocMorris has 76 pharmacies stretching across Sweden, from Trelleborg on the southern coast to the northernmost city Kiruna, in Swedish Lapland. The award winning HappyOrNot service from Finland was launched in all DocMorris pharmacies in order to monitor, report and improve customer service satisfaction during every hour of operations.
It is important for us to take care of our customer in a friendly, competent and professional manner every day. HappyOrNot is easy to use both for us and the customer. It gives us a direct feedback of how customers think we succeed. We can immediately see how satisfied our customers are with us in every pharmacy, but also how it looks in different parts of the country and in total for the entire chain. It gives us an opportunity to quickly act both locally and overall if anything needs to be corrected, says DocMorris operations manager Camilla Giske.
HappyOrNot’s reporting service ensures that DocMorris can measure and monitor their performance across all their pharmacies in order to rapidly address possible service deficiencies and further enhance their customers’ shopping experience, said Todd Theisen, HappyOrNot Global Sales Director.LEARN MORE