Recent Posts

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Customer Engagement Technology World: Nov. 5-6, 2014

Come visit us at booth #423 at the Customer Engagement Technology World Expo in New York, NY at the...

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2015 NRF Big Show

Are you going to the NRF Big Show in New York at the Jacob K. Javits Convention Center?  If...

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Xavier Solutions Recruiting Overview Video

Xavier Solutions mobile recruiting offers a unique and cost effective solution to attract and recruit hourly personnel.  Our pay-for-performance...

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HappyOrNot Interview

HappyOrNot® will be presented in an interview with 21st Century Television discussing the topic “Helping Companies and Buyers Communicate...

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retailwire: Is simpler better when it comes to shopping analytics?

“Is simpler better when it comes to shopping analytics” article originally posted on retailwire by Al McClain on January 29,...

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Net Promoter Score®

The Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided...

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Interview with Shep Hyken

Streamed live on Dec 27, 2013 Welcome to the Customer Service Hangout where Shep Hyken interviews Jason Hish, President of...

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Biltema Launches HappyOrNot Services

Biltema, the leading Nordic company in the area of car accessories, spare parts and tools, rolls out HappyOrNot® service...

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Customer Engagement At The Point-Of-Experience

Customer engagement strategies are increasingly challenging, especially for brick and mortar retailers. Not only is there competition between other...

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Customer Service Feedback – Round 1

A recent study was conducted at a leading global furniture retailer regarding customer service feedback methods. The retailer used a...

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Case Study: Aleris

In May 2013, the Award Winning HappyOrNot service was launched in 78 of Aleris’ healthcare clinics across all three...

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Case Study: Elkjøp Electronic Retailer

In May 2013, the Award Winning HappyOrNot service was launched in most Elkjøp and Elkjøp concern stores across 6...

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PRLOG Release: Customer Feedback

Instant at the point of experience customer surveys now attainable… Finding effective ways to generate good customer feedback can...

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PRBuzz: Customer Engagement

(PRBuzz.com) April 4, 2013 — Customer engagement strategies are increasingly challenging, especially for brick and mortar retailers. Not only...

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PRLOG Article: DocMorris

PRLog (Press Release) – Nov. 14, 2012 – DocMorris has 76 pharmacies stretching across Sweden, from Trelleborg on the...

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Travel Retail’s Article: Heathrow

London Heathrow airport has employed the help of a a customer satisfaction measurement service to assess and report on...

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